Built accessible. by design.

Our Commitment

Short version: Trueleveler is committed to ensuring digital accessibility for people of all abilities. We continually improve the user experience for everyone and apply relevant accessibility standards across our platform.

Trueleveler believes that the internet should be accessible to all people, including those with disabilities. We are committed to providing a web experience that is accessible to the widest possible audience, regardless of ability or technology.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines provide a framework for making web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Standards

Trueleveler targets conformance with WCAG 2.1 Level AA. WCAG 2.1 is the internationally recognised standard for web accessibility, developed by the World Wide Web Consortium (W3C). It defines how to make web content more accessible to people with disabilities.

The four core principles of WCAG require content to be:

• Perceivable — information and user interface components must be presentable to users in ways they can perceive
• Operable — user interface components and navigation must be operable by all users
• Understandable — information and the operation of the user interface must be understandable
• Robust — content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies

Accessibility Features

Trueleveler incorporates the following accessibility features throughout the platform:

Keyboard navigation

All interactive elements, including buttons, links, form controls, modals, and navigation menus, are accessible via keyboard. Users can navigate the entire application using Tab, Shift+Tab, Enter, Escape, and arrow keys without requiring a mouse or other pointing device.

ARIA labels and roles

We use WAI-ARIA (Web Accessibility Initiative — Accessible Rich Internet Applications) attributes to provide semantic meaning to dynamic content and custom interface components. This includes appropriate role, aria-label, aria-expanded, aria-live, and other ARIA attributes on interactive elements such as dropdown menus, modal dialogs, tab panels, and status notifications.

Colour contrast

Text and interactive elements meet or exceed WCAG 2.1 AA minimum contrast ratios (4.5:1 for normal text, 3:1 for large text and UI components). We do not rely on colour alone to convey information — icons, labels, and patterns are used alongside colour to communicate status and meaning.

Screen reader support

The platform is designed to work with popular screen readers, including NVDA, JAWS, and VoiceOver. Semantic HTML elements (<nav>, <main>, <header>, <footer>, <section>) are used to provide document structure. Form inputs have associated labels, images have descriptive alt text, and dynamic content updates are announced via ARIA live regions.

Focus management

Visible focus indicators are provided on all interactive elements. When modals or dialogs open, focus is moved to the dialog and trapped within it until dismissed. Focus is returned to the triggering element when dialogs close.

Responsive design

The platform adapts to different screen sizes, orientations, and zoom levels. Content reflows properly at up to 400% zoom without horizontal scrolling. Touch targets meet the minimum 44x44 pixel size recommendation.

Text and content

Text can be resized up to 200% without loss of content or functionality. We avoid using images of text. Link text is descriptive and meaningful out of context. Page titles and headings are descriptive and follow a logical hierarchy.

Assistive Technology Compatibility

Trueleveler is designed to be compatible with the following assistive technologies:

• Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS/iOS), TalkBack (Android)
• Voice control: Dragon NaturallySpeaking, Voice Control (macOS/iOS)
• Screen magnification: ZoomText, built-in OS magnification tools, browser zoom
• Switch navigation: standard switch access configurations

We test primarily with the latest versions of Chrome, Firefox, Safari, and Edge in combination with the screen readers listed above.

Known Limitations

While we strive for full WCAG 2.1 AA conformance, we are aware of the following limitations:

• PDF exports: Some PDF documents generated by the platform may not be fully tagged for screen reader accessibility. We are working to improve PDF output structure.
• Complex data tables: Bid comparison and procurement tracking tables with many columns may be difficult to navigate with a screen reader on smaller viewports. We recommend using a wider display or switching to the summary view where available.
• Third-party content: Some embedded third-party services (e.g., payment processing via Stripe) have their own accessibility characteristics that are outside our direct control. We select vendors that demonstrate commitment to accessibility.
• Real-time streaming: AI analysis results that stream in real time may not always be announced incrementally by all screen readers. A complete result summary is provided once streaming finishes.

We are actively working to resolve these limitations and improve the accessibility of our platform on an ongoing basis.

Feedback & Contact

We welcome your feedback on the accessibility of Trueleveler. If you encounter accessibility barriers, have suggestions for improvement, or need assistance using any part of our platform, please contact us:

• Email: support@trueleveler.com
• Subject line: Accessibility Feedback

We aim to respond to accessibility feedback within 3 business days. When reporting an issue, please include:

• A description of the issue and where it occurs
• The browser and assistive technology you are using
• Any steps to reproduce the problem

Voluntary Product Accessibility Template (VPAT)

A Voluntary Product Accessibility Template (VPAT) is a document that explains how information and communication technology (ICT) products conform to the Revised Section 508 Standards for IT accessibility. VPATs are commonly requested by government agencies and large enterprises during procurement.

VPAT status: A formal VPAT assessment based on the VPAT 2.5 (WCAG 2.1) template is planned for Q2 2026. Once completed, the VPAT report will be made available for download on this page.

In the interim, if you require a VPAT or other accessibility documentation for procurement purposes, please contact support@trueleveler.com with the subject line "Accessibility Documentation Request" and we will provide the information you need to support your evaluation.

Enforcement

If you are not satisfied with our response to your accessibility concern, you may contact the relevant authority in your jurisdiction. In the United States, you may file a complaint with the U.S. Department of Justice. In the European Union, contact your national enforcement body under the European Accessibility Act or the Web Accessibility Directive.

This statement was last reviewed and updated on March 26, 2026.